TERMS OF SERVICE
Resilient Premier Cleaning, LLC
Last Updated: July 6, 2026
Welcome to the website of Resilient Premier Cleaning, LLC ("Resilient Premier Cleaning," "we," "us," or "our"), located at www.resilientcleaning.com (the "Site"). By accessing or using this Site, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site.
1. About Us
Resilient Premier Cleaning, LLC is a locally owned and operated cleaning company providing residential and commercial cleaning services, including carpet shampooing, deep cleaning, commercial janitorial services, hard surface care, and air duct cleaning, in Lincoln, Illinois and surrounding Central Illinois communities.
Business Address: 303 N. Sangamon St., Lincoln, IL 62656
Phone: (816) 866-3478
Email: resilientpremier@gmail.com
2. Use of the Site
You may use this Site for lawful purposes only. You agree not to:
Use the Site in any way that violates applicable federal, state, or local laws or regulations
Attempt to gain unauthorized access to any portion of the Site or its related systems
Interfere with or disrupt the operation of the Site
Submit false or misleading information through our contact or booking forms
Use the Site to transmit any viruses, malware, or other harmful code
3. Services and Quotes
Information about our services on this Site is provided for general informational purposes. Submitting a quote request or booking inquiry through the Site does not create a binding agreement for services. All cleaning services are subject to a separate service agreement, confirmation of scheduling, and final pricing provided by Resilient Premier Cleaning.
Quotes provided are estimates based on the information you supply and may be adjusted after an in-person or on-site assessment. We reserve the right to decline any service request at our discretion.
4. Scheduling, Cancellations, and Payment
Scheduling, cancellation, rescheduling, and payment terms for cleaning services will be communicated to you at the time of booking. We ask that customers provide reasonable advance notice for cancellations or rescheduling. Repeated no-shows or late cancellations may result in fees or refusal of future service, as communicated at booking.
5. Customer Responsibilities
To help us provide safe and effective service, customers agree to:
Provide accurate information about the property and the services requested
Provide safe access to the property at the scheduled service time
Secure or disclose fragile, valuable, or hazardous items prior to service
Disclose any known hazards on the property (e.g., pets, damaged flooring, biohazards)
6. Intellectual Property
All content on this Site — including text, graphics, logos, images, and videos — is the property of Resilient Premier Cleaning, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
7. User Submissions
By submitting information, project descriptions, or images through our contact or booking forms, you grant Resilient Premier Cleaning a limited license to use that information for the purpose of responding to your inquiry, providing quotes, and delivering services. You represent that any content you submit is accurate and that you have the right to share it.
8. Testimonials and Reviews
Testimonials displayed on this Site reflect the experiences of individual customers. Results may vary. We may display customer reviews and feedback with permission; if you would like a testimonial attributed to you removed, contact us at resilientpremier@gmail.com.
9. Third-Party Links
This Site may contain links to third-party websites or services (including social media platforms such as Facebook, Instagram, and YouTube). We are not responsible for the content, privacy practices, or availability of any third-party sites. Accessing third-party links is at your own risk.
10. Disclaimer of Warranties
This Site and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
11. Limitation of Liability
To the fullest extent permitted by law, Resilient Premier Cleaning, LLC and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this Site. Nothing in these Terms limits liability that cannot be limited under applicable law.
Liability related to cleaning services performed is governed by the applicable service agreement, not these Site Terms.
12. Indemnification
You agree to indemnify and hold harmless Resilient Premier Cleaning, LLC from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of the Site or violation of these Terms.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Logan County, Illinois.
15. Contact Us
If you have questions about these Terms, contact us at:
Resilient Premier Cleaning, LLC
303 N. Sangamon St., Lincoln, IL 62656
Phone: (816) 866-3478
Email: resilientpremier@gmail.com
