PRIVACY POLICY
Resilient Premier Cleaning, LLC
Last Updated: July 6, 2026
Resilient Premier Cleaning, LLC ("Resilient Premier Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.resilientcleaning.com (the "Site") or interact with our services.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form, request a quote, book a service, or apply for a job through our Careers page, we may collect:
Full name
Phone number
Email address
Home or business address
Details about your property and cleaning project
Photos or files you upload (e.g., project images)
Any other information you choose to provide in your message
Information Collected Automatically
When you browse the Site, we and our service providers may automatically collect:
IP address and approximate location
Browser type and device information
Pages visited, time spent on the Site, and referring website
Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide quotes
Schedule, confirm, and perform cleaning services
Communicate with you about appointments, changes, or follow-ups
Process job applications
Improve our website, services, and customer experience
Send service-related updates or, with your consent, promotional communications
Comply with legal obligations and protect our legal rights
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: With trusted third parties who help us operate our business, such as our website platform, scheduling and booking tools, email providers, and payment processors. These providers are only permitted to use your information to perform services on our behalf.
Legal Requirements: When required by law, subpoena, or court order, or to protect the rights, property, or safety of our business, customers, or others.
Business Transfers: In connection with a merger, sale, or transfer of all or part of our business, your information may be transferred to the new owner.
4. Text Messaging (SMS)
If you provide your phone number, we may contact you by phone or text message regarding your inquiry or scheduled services. Message and data rates may apply. You may opt out of text communications at any time by replying STOP. Your phone number and SMS consent will not be shared with third parties for marketing purposes.
5. Cookies and Analytics
Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. We may use analytics tools (such as Google Analytics) that collect information about your use of the Site. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry and quote information that does not result in service may be deleted after a reasonable period.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
To exercise any of these rights, contact us at resilientpremier@gmail.com or (816) 866-3478. We will respond to verified requests within a reasonable timeframe as required by applicable law.
9. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links and Social Media
Our Site contains links to third-party websites and social media platforms, including Facebook, Instagram, and YouTube. This Privacy Policy does not apply to those platforms. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Resilient Premier Cleaning, LLC
303 N. Sangamon St., Lincoln, IL 62656
Phone: (816) 866-3478
Email: resilientpremier@gmail.com
